Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. OXEN will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 30 days of receipt.
(Exchanges for other sizes/items and/or credit notes are welcome)If you have any questions about returning goods, please contact our operations team at firstname.lastname@example.org BEFORE returning your product(s).
Please return your item, with its original tags, along with your order receipt. Please state on the order receipt your reason for return or exchange, and which item you want to exchange for.
Please send all returns and exchanges to the following address;
OXEN Sports, 5 The Mews, Charlton Place, Manchester, M12 6FZ